Recording Complaints or Service Requests

Bixera

Recording Complaints or Service Requests
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This feature allows you to record complaints or service requests that you receive from the customer. A customer complaint or a service request highlights problems within the coaching institute. It may be related to a particular product, service, or a course that the coaching institute offers or it might be related to the availability of faculty members or various resources.

You must enter the following details:

1.      Originator: Click to enter one or more characters in the text box. When you start typing the name of the customer, the records that match the characters you specify are listed. Click on the respective customer name to select it.

2.      Description: Enter more details about the complaint or the service request.

3.      Tags: Select a value from the drop-down list. The customer tags that you define in Manage Office -> Office Setting -> Categories tab are listed.

4.      Documents: Click graphic to upload documents provided by the customer.

5.      Type: Select either Complaint or Service Request.

6.      Click graphic to save the details or click graphic to cancel.

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