Installation could not be completed correctly

• Select an administrator-level privilege ([Computer administrator], [Administrator], etc.) as a user setting. You cannot install the software if a user setting other than an administrator-level privilege is selected. For detailed information on selecting an administrator-level privilege, refer to your computer User's Manual.

DPP does not work

• DPP does not operate correctly on a computer if its system requirements are not met. Use DPP on a computer with compatible system requirements.

• Even if your computer has the RAM capacity (memory) described in the system requirements, if other applications are running at the same time as DPP, you may not have sufficient RAM (memory). Exit any applications other than DPP.

The card reader does not detect the SD card

• Depending on the card reader and computer OS used, SDXC cards might not be correctly detected. In such a case, connect your camera and computer with the provided interface cable, and transfer the images to your computer using EOS Utility (provided software).

Images do not display properly

• Images that are not supported by DPP do not display. There are various types of JPEG and TIFF images, so JPEG images other than Exif 2.2, 2.21 or 2.3 compatible images and TIFF images other than Exif compatible images may not display properly. (Supported Images)

• When a dust-erased image (Performing Automatic Dust Erasure Processing (RAW), Manually Erasing Dust (Repair Function) (RAW), Performing Automatic Dust Erasure Processing (JPEG/TIFF), Manually Erasing Dust (Repair Function) (JPEG/TIFF)) is displayed in a window other than the copy stamp window, it is displayed as it was before dust erasure was performed. Check dust-erased images in the copy stamp window.

An image could not be adjusted

• The JPEG and TIFF images cannot be adjusted using the image adjustment function of the [RAW] tool palette. Adjust these images with the [RGB] tool palette.

• PowerShot Pro1 RAW images cannot be adjusted with the image adjustment function of the [RAW] tool palette. Adjust these images with the [RGB] tool palette.

A recipe could not be pasted (applied) to another image

• You cannot paste (apply) rotation (main window, edit image window, quick check window), trimming (RAW, JPEG/TIFF), dust erasure (copy stamp) (Performing Automatic Dust Erasure Processing (RAW), Manually Erasing Dust (Repair Function) (RAW), Performing Automatic Dust Erasure Processing (JPEG/TIFF), Manually Erasing Dust (Repair Function) (JPEG/TIFF)) of an image to another image as a recipe. Trim the image or erase dust of the image using the copy/paste function in each window and rotate each image individually.

• The adjustment contents (recipe) of RAW images that has been adjusted with the [RAW] tool palette cannot be applied to JPEG or TIFF images.

• The Auto Lighting Optimizer is a function that is only available for RAW images shot with EOS-1D X, EOS-1D C, EOS-1D Mark IV, EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 50D, EOS REBEL T5i/700D, EOS REBEL SL1/100D, EOS REBEL T4i/650D, EOS REBEL T3i/600D, EOS REBEL T2i/550D, EOS REBEL T1i/500D, EOS REBEL T3/1100D, EOS M2 and EOS M. You cannot apply the Auto Lighting Optimizer's adjustment contents to RAW images shot with other cameras.

Color appears weak in the image when viewed with other software

• A RAW image which has a color space other than sRGB set (Setting Work Color Space, Color Management) and is then converted and saved as a JPEG or TIFF image will appear weak in color when viewed in software that is only compatible with sRGB color space. In this case, set the RAW image color space to sRGB, convert again to a JPEG or TIFF image and save, and then view this image.

The colors of the image displayed on screen and the colors of the printed image do not match

• If the color of the monitor that displays an image is not adjusted correctly, or if a profile for a printer that is to print images, has not been set up, the color of the image displayed on screen and the color of the printed photograph may differ greatly. If the color of the monitor that displays images is corrected and a profile for a printer is set up correctly (Color Management), the color of a printed photograph and the color of an image on screen can be more closely matched. Using a Canon printer (Printing Photographs with Canon Inkjet Printers Compatible with Easy-PhotoPrint EX, Printing Photographs with Canon Inkjet Printers Compatible with Easy-PhotoPrint) or linked printing (Printing with a High-End Canon Inkjet Printer, Printing with a Large-Format Canon Printer) automatically sets up printer profiles, so you only need to set the color of the monitor to bring the colors closer together.

• When printing using Easy-PhotoPrint and the Easy-PhotoPrint automatic compensation function and the various types of image adjustment functions are operating, colors are not printed correctly. Cancel all Easy-PhotoPrint image adjustment functions. (Printing Photographs with Canon Inkjet Printers Compatible with Easy-PhotoPrint)

• Even if you set a printer profile, if you use the color adjustment function of the printer driver, the image may print in colors different from those displayed on screen. Do not use the color adjustment function of the printer driver.

Printing a large number of images in batches cannot be performed

• If a large number of images are printed in batches, printing may stop in the middle or the images may not be printed. Reduce the number of images to print or increase the memory on your computer.

A file remains in the folder after images are deleted

• Delete [CRW_YYYY.THM] (camera index display image) if it remains in the folder from which images have been deleted.
  * Numbers are entered for [YYYY] in the file name.

The image information does not display

• A JPEG image set to Adobe RGB and shot with some cameras may not display image information.