Usage
Why does the player skip certain tracks?
The player will only play valid media formats (MP3, WMA and WAV files). Other types of media formats will be skipped.
Why are some files/tracks corrupted when transferred to the player?
Transfer may have been interrupted. Before disconnecting your player from your computer, stop your player first. For more details, see Step 5: Disconnect Your Player.
Why does the player turn off immediately after it is turned on?
The battery may be too depleted to power your player. Try charging the battery. You can also check if your player is locked. For more information, refer to Step 2: Charge the Battery or Locking and Unlocking Your Player.
File transfers to the player are very slow (less than 100 KB/Sec). What do I do?
Try formatting your player. For more information, refer to Formatting Your Player.
After a video is converted in Creative Media Explorer, why does its file size increase?
For playback on your ZEN Neeon 2, all videos are converted into an uncompressed format. This format, though it results in larger file sizes, provides you with the best possible viewing quality on your player.
Can I use the player as a portable data storage device?
Yes. You can use the supplied USB cable for speedy transfers to and from your player. Use Creative Media Explorer to help you manage data files.
I have to charge the battery quite often. Is there anything I can do to make it last longer?
Should I leave my player plugged into the power adapter? (The power adapter is available as a separate accessory.)
No, you should not. After charging the battery or using the player, disconnect it from the power adapter. Leaving it plugged in leads to heat buildup, which is not good for the player or the battery.
If I damage or lose my power adapter (available separately), can I buy a similar, off-the-shelf adapter?
No. The power adapter may not be compatible with your player, and may even damage it. You should get a replacement adapter from Creative at www.creative.com, or your local Creative office/distributor.
Can I transfer DRM 9 protected WMA files to my player?
Yes. To transfer DRM 9 protected WMA files to your player, you can use Creative Media Explorer or WMP 10.