Formatting Your Player
You can format your player if your player gets corrupted and starts performing erratically. Before formatting your player, back up the files in your player first because all songs and data files are deleted during formatting.
- Connect your player to your computer's USB port using the supplied USB cable.
Click the ZEN Neeon 2 Media Explorer 
icon.
Click the Initialize 
button.
After the formatting is complete, make sure you disconnect your player before stopping it from your computer. For instructions on disconnecting your player, see Step 5: Disconnect Your Player.
Note
- If you are prompted to choose the file system for formatting, select only FAT32.