Support

Support

If you have any comments or suggestions about the application, or find any errors in the application, then please get in touch. The latest version of the application can always be downloaded from my website. If you aren't using the latest version then please upgrade before getting in touch, as your specific issue might already be addressed in the latest release.

Remember, the easiest way to find your way around the application is to experiment. You won't do any harm unless you hit the Rename button, so you can play around with as many settings as you like!

The application's homepage is at www.bulkrenameutility.co.uk. The Support forums are available at the same website.

If you get in touch with a problem then please email the following details:

Please use the support forums in the first instance - they have good search facilities and will be your quickest source of information.

Please don't send large screen prints unless I request them - though small screen prints are fine. Please also note that my firewall automatically deletes emails with .ZIP attachments (I'm fed up getting bombarded with viruses!)

I will normally respond to emails the same day, subject to holidays etc.

With persistent problems I might ask you to install a special "debug enabled" version of the program. This will generate a trace file which I can use to analyse the problem.