Clear a Bank Error
To clear a bank error:
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Open Common Services > Bank Services > Bank Transactions > Reconcile Statements.
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Use the Finder or the navigation buttons for the Bank Code field to display the bank account you are reconciling.
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On the Reconciliation tab, select the payment or deposit that you want to clear.
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Double-click the Cleared Amount column for the transaction, and then type the amount that cleared the bank.
The program enters the amount of the error in the Difference column.
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If the bank accepts responsibility for the error, in the Reconciliation Status column for the transaction, select the status Cleared With Bank Error.
If the bank does not accept responsibility for the error, change the reconciliation status to Cleared With Write-Off, Cleared With Exchange Rate Difference, or Cleared With Credit Card Charge (depending on which status applies).
Additional
information
When you clear a transaction with the status Cleared With Bank Error, and then update the Reconciliation Summary, you see that:
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The entire payment or deposit is removed from Withdrawals Outstanding or Deposits Outstanding.
When you post the bank reconciliation:
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Transactions cleared with a write-off are removed from the list of outstanding transactions.
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Transactions cleared with bank error status remain outstanding with an amount equal to the difference (or error) for later reconciliation.