Frequently Asked Questions
This section covers questions you might have while using your player.
Why does my player skip certain tracks?
The player will only play valid media formats (MP3 and WMA files). Other types of media formats are skipped.
Why are some files/tracks corrupted when transferred to my player?
Transfer may have been interrupted. Before disconnecting your player from your computer, stop your player first. For more information on stopping your player, refer to Step 4: Disconnect player.
Why does my player turn off immediately after it is turned on?
The battery may be too depleted to power your player. Replace the battery with a fresh one and try again.
File transfers to the player are very slow (less than 100 KB/Sec). What do I do?
Try formatting your player. For more information, refer to Formatting your player.
Can I use my player as a portable data storage device?
Yes, you can. You can transfer data files using Windows Explorer. To access Windows Explorer, right-click the My Computer icon on your desktop and select Explore. Alternatively, click Start 
My Computer. Your player is recognized as a Removable Disk.
I have to change the battery quite often. Is there anything I can do to make it last longer?
The following will make your batteries last longer.
Can I play DRM-protected WMA files on my player?
Yes, to transfer DRM protected WMA files to your player, you can use Creative Media Explorer, Creative MediaSource Player/Organizer or Windows Media Player.