Troubleshooting
My player is not responding, what do I do?
If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring files.
Formatting Your Player
WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding.
Why does formatting my player in Windows Vista take a long time?
Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform as expected. To format your player in considerably less time, use the Quick Format option instead.