Troubleshooting

Creative ZEN Stone Plus

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Troubleshooting

My player is not responding, what do I do?

If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring files.

  1. Insert and remove a straightened paperclip from the Reset Hole.
  • If this does not work, proceed to Formatting Your Player.

    • Formatting Your Player

    WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding.

    1. Make sure your player is connected to your computer and you are logged on in Administrator mode. For details about Administrator mode, see your operating system's documentation.
  • In Windows Explorer, right-click your player and select Format.

    • Why does formatting my player in Windows Vista take a long time?

    Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform as expected. To format your player in considerably less time, use the Quick Format option instead.

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