Troubleshooting Service
The following are suggested solutions for some common issues with HostExplorer Print Services:
- create a trace file
- configure re-connection attempts
- configure the host TCP/IP package
- configure Printer Session properties for incorrectly formatted reports
Creating a Trace File
Before contacting Hummingbird Technical Support with a problem, turn on tracing and then reproduce the problem. This creates a trace file that you can send by e-mail to our support team.
To turn on tracing:
- Connect to Service using Connect To Service on the File menu.
- On the Service menu, click Properties. The Service Properties dialog box opens.
- Select Enable Tracing.
Note:
You can change the file name or path of the trace file in the Trace File box.
Configuring Re-Connection Attempts
When you select Properties from the Service menu, you can configure whether Service automatically tries to re-connect with a host. In the Number Of Times To Attempt AutoReconnect box, use the following list as a guideline:
- 0—Never attempts to automatically reconnect.
- -1—Continually attempts to automatically reconnect.
- >0—Maximum number of times to attempt to automatically reconnect.
No Reports Print from a New Host
If the host reports do not print on the LAN printer, the host TCP/IP package may not be properly configured to support the TN3270E or TN5250E protocol. Consult with your host system administrator.
Poorly Formatted Reports
If the report prints, but is poorly or incorrectly formatted, you can experiment with the settings in the Printer Session Properties dialog box.
Troubleshooting a Missing Report