Is Service running?

In Console, check Connect To Service on the File menu.

Is the correct printer profile (session) for that report loaded and connected?

Check the status line for the session in the main window of Console.

Have you ever successfully printed a report from this host computer?

If not, make sure that the host's TCP/IP package is properly configured to support the TN3270E or TN5250E protocol. Consult with your host system administrator.

Was the batch job (that generates the report) submitted?

Ask the person who is responsible for submitting the job.

Is the job still in the job queue?

Consult with your host system administrator.

Has the print queue been assigned to the LU name used by the printer profile?

In Console, click Properties on the Service menu to obtain the LU name used by the printer profile.

Did the job fail?

Consult with your host system administrator.

Is the report spool file still in the print queue on the host printer?

If it is, check if Service is still running, or if the session (printer profile) is connected to the host. The report may have printed, but the spool file not deleted. If so, release the report without rerunning the batch job.

Was the report (that is, the job’s output) spooled to the correct (host) print queue?

Consult with your host system administrator.

Is the report spool file an unusually small size?

Retry. The job may not have run properly. The report may have been empty, or too small to be recognized.

Was the report processed by Service?

Check the trace file. See Creating a Trace File.

Did Service send the (processed) report to the correct printer?

Use Console to check the properties of the printer profile and also check the trace file. See Creating a Trace File.

Does the report printer profile specify Print to File?

Use Console to check the properties of the printer profile. Print To File means that the Service saves the host report as a file rather than routing it to a LAN printer.

Is the report still on the print queue of the LAN printer?

Check the LAN printer status dialog box. If the report is listed, make sure the printer is functioning properly.