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10 2 Troubleshooting LANSA Listener on IBM i

Installing LANSA on IBM i

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10.2 Troubleshooting LANSA Listener on IBM i

Following are some of the common errors that may be encountered when executing the LANSA Listener:

10.2.1 What should I see if the IBM i Listener is running?

10.2.2 How do I know if the IBM i Listener port is active?

10.2.3 How do I know if the port is accessible from the Internet?

10.2.4 The Listener IBM i sub-system starts but there are no jobs

10.2.5 The Listener IBM i sub-system starts and a job starts and then stops. There are no jobs running.

10.4 Web Troubleshooting.

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Table of contents

  • Installing LANSA on IBM i
    • About this Guide
      • Who should use this Guide
      • How to use this Guide
      • Additional Information
    • 1. Start Here
      • 1.1 Overview of Install Process
        • 1.1.1 Upgrade LANSA on IBMi
        • 1.1.2 Upgrade Web Server Only
        • 1.1.3 Typical LANSA for i Installation
        • 1.1.4 LANSA for i Only Installation
        • 1.1.5 Single-tier LANSA for the Web Installation
        • 1.1.6 Single-tier LANSA for the Web Installation (LANSA for i Installed)
        • 1.1.7 Multi-tier LANSA for the Web Installation
        • 1.1.8 Multi-tier LANSA for the Web Installation (LANSA for i Installed)
        • 1.1.9 LANSA Integrator Installation
        • 1.1.10 Open System Utilities Installation
        • 1.1.11 Set up LANSA Open on IBM i
        • 1.1.12 Set up LANSA Client on IBM i
    • 2. Planning a New Installation on IBM i
      • 2.1 Summary of LANSA IBM i Software Options
        • 2.1.1 LANSA IBM i Software DVD
        • 2.1.2 Typical LANSA for IBM i Installation
        • 2.1.3 Custom LANSA for i Installations
        • 2.1.4 LANSA Integrator Installation
        • 2.1.5 Upgrade LANSA for i Installations
        • 2.1.6 LANSA for the Web on IBM i
          • Web Single-tier model Considerations
          • Web Multi-tier Model Considerations
      • 2.2 Requirements Checklist
        • 2.2.1 Skills Requirements
        • 2.2.2 IBM i System Requirements
        • 2.2.3 General Installation/Upgrade Requirements Checklist
        • 2.2.4 LANSA for the Web Requirements
        • 2.2.5 LANSA Integrator IBM i Requirements
        • 2.2.6 Open System Utilities IBM i Requirements
      • 2.3 Frequently Asked Questions
        • 2.3.1 General Questions
          • Should I Use the Typical or Custom Installation?
          • Do I have to install all products at the same time?
          • Do I have to use Partition Initialization?
          • How long will the installation or upgrade take?
          • When is a good time to install LANSA software?
          • Can developers or users be using the system during the upgrade?
          • Where can I find more information about installation and configuration?
          • Is this version compatible with previous versions?
        • 2.3.2 LANSA for i Questions
          • How can I determine the name of the IBM i LANSA program library?
          • Can I install more than one LANSA System on the same IBM i?
        • 2.3.3 LANSA for the Web Questions
          • What IBM i Web Server should I use?
          • How much Web security do I need?
        • 2.3.4 LANSA Integrator Questions
          • Can I have multiple LANSA Integrator systems installed?
          • What license do I need?
          • Do I need LANSA for i installed to use LANSA Integrator?
        • 2.3.5 Open System Utilities Questions
          • Should I install the Open System Utilities?
          • Do I need a license for Open System Utilities?
    • 3. Install LANSA on IBM i
      • 3.1 Task: Typical Installation
        • 3.1.1 Before You Begin Checklist
        • 3.1.2 Call the Installation Program
        • 3.1.3 Typical Installation Summary
        • 3.1.4 Verify Typical Installation
      • 3.2 Task: Custom Installation
        • 3.2.1 Before You Begin Checklist
        • 3.2.2 Call the Installation Program
        • 3.2.3 Select Software Components
          • The IBM i Parameters (1)
          • The IBM i Parameters (2)
          • Partition Initialization
          • Create New Partition
          • LANSA for the Web - Parameters
            • The Web - CGI, Host & Client CCSID library parameters
          • LANSA Integrator Parameters
          • Open System Utilities Installation Library
          • The Web Server Only - Parameters
            • CGI, Host & Client CCSID parameters - Web Server Only
        • 3.2.4 Check the Custom Installation Summary
        • 3.2.5 Verify the Custom Installation
    • 4. Upgrade LANSA on IBM i
      • 4.1 Task: Upgrade an Existing LANSA for i System
        • 4.1.1 Before You Begin Checklist
        • 4.1.2 Special Warnings
        • 4.1.3 LANSA Integrator Special Warnings
        • 4.1.4 Start the Upgrade process
        • 4.1.5 Select the LANSA system to be upgraded
        • 4.1.6 Partition Initialization
          • Select Options to be upgraded
        • 4.1.7 Confirm your Selected Options
        • 4.1.8 Verify the Upgrade
          • Verify Integrator Upgrade
      • 4.2 Task: Upgrade an Existing LANSA for the Web - Web Server ONLY on IBM i
        • 4.2.1 Before You Begin Checklist
        • 4.2.2 Start the Web Server upgrade
        • 4.2.3 Select the Web Server to be upgraded
        • 4.2.4 Start the Upgrade Process
        • 4.2.5 Verify the Upgrade
      • 4.3 Upgrade LANSA Windows Software
      • 4.4 LANSA Communications Library
        • 4.4.1 Change from QGPL to a LANSA Communications Library
        • 4.4.2 Remove old Loader Objects from QGPL
      • 4.5 Initialization Imports
        • 4.5.1 Imports with the LANSA IBM i Software
        • 4.5.2 Multilingual Imports into Non-Multilingual Partitions
    • 5. LANSA IBM i License
      • 5.1 LANSA License Categories
      • 5.2 General Licensing Considerations
      • 5.3 Task: Enter the LANSA License Code
        • 5.3.1 Before You Begin Checklist
        • 5.3.2 Step 1. Sign on and Execute LANSA License Program
        • 5.3.3 Step 2. Apply Permanent License Codes
      • 5.4 Request a LANSA Product License
      • 5.5 License Code List
      • 5.6 Maintenance Contract
    • 6. LANSA for the Web Configuration and Set Up on IBM i
      • 6.1 Task: Install LANSA for the Web Administrator
      • 6.2 Task: Configure IBM i Web Server (powered by Apache)
      • 6.3 Task: Configure Multi-tier IBM i LANSA for the Web Installation
        • 6.3.1 Configure LANSA for the Web on a Multi-tier IBM i Web Server
          • Before You Begin Checklist
          • Step 1. Execute W3@P2901
          • Step 2. Work with Communication Routing on IBM i
          • Step 3. Add Routing Record on IBM i
          • Step 4. Configure IBM i Web Server
          • Step 5. Maintain System Information on IBM i Web Server
          • Step 6. Add New System Information on IBM i Web Server
          • Other Considerations for Multi-tier Installations
        • 6.3.2 Configure IBM i Web Server for Communications with IBM i Data/Application Server
          • Before You Begin Checklist
          • Step 1. Sign On to IBM i Web Server
          • Step 2. Create LANSAWORK Job Queue
          • Step 3. Create LANSAWORK Subsystem Description
          • Step 4. Create LANSAWORK Job Description
          • Step 5. Add a LANSAWORK Job Queue Entry
          • Step 6. Add a LANSAWORK Auto Start Job Entry
          • Step 7. Create the LANSAWORK Class
          • Step 8. Add a LANSAWORK Routing Entry
          • Step 9. Add a Second LANSAWORK Routing Entry
          • Step 10. Start the LANSAWORK Subsystem
          • Step 11. Verify LANSAWORK Subsystem is Active
      • 6.4 Task: Upgrade from a Single-tier to a Multi-tier IBM i Web Model
        • 6.4.1 Before You Begin Checklist
        • 6.4.2 Steps for Installing Programs on the IBM i Web Server
        • 6.4.3 Other Considerations When Changing to Multi-tier
      • 6.5 Task: Configure LANSA for the Web Security
        • 6.5.1 Introduction to LANSA for the Web Security
          • Overview of the LANSA for the Web Security Models
          • Understanding the Web Server and IBM i User Profiles
          • LANSA for the Web and IBM i User Profiles
        • 6.5.2 No User Authentication - Anonymous User Access
          • Before You Begin Checklist
          • Steps for Anonymous User Access
        • 6.5.3 Full User Authentication
          • Before You Begin Checklist
          • Step 1. Create IBM i Validation List & Add Users
          • Step 2. Define the Scope for Protection
          • Step 3. Set Security
          • Step 4. Register User in LANSA for Web
        • 6.5.4 Partial User Authentication - Process Level Security
          • Before You Begin Checklist
          • Step 1. IBM i Validation Lists & Add Users
          • Step 2. Update IBM i Web Server Configuration
          • Step 3. Execute Administrator to Define Process Authentication
          • Step 4. Register Web Users
        • 6.5.5 Modifying Multi-tier IBM i LANSA for the Web User Information
          • Add a New User Profile
          • Modify Existing User Information
          • Delete an Existing User Profile
        • 6.5.6 Modifying IBM i Validation Lists
          • Add a New Validation List User
          • Modify an Existing Validation List User
          • Delete An Existing Validation List User
      • 6.6 Task: Set up IBM i Partition for Web Development
        • 6.6.1 Before You Begin Checklist
        • 6.6.2 IBM i Import of LWEBSF & WEBLETS
        • 6.6.3 Web Enable IBM i Partition using LANSA for the Web Administrator
        • 6.6.4 Optional: Default User for the IBM i Partition
    • 7. LANSA Integrator Configuration and Set Up on IBM i
      • 7.1 Task: Configure the Java Service Manager on IBM i
      • 7.2 Task: Configure JSMDirect on an IBM i
      • 7.3 Task: Install LANSA Integrator Software on Windows PC
    • 8. Other Configuration and Setup Tasks on IBM i
      • 8.1 Task: LANSA Open Setup on IBM i
        • 8.1.1 Preparing LANSA for i for LANSA Open
        • 8.1.2 Adjusting the DC@A1O Buffer/Data Area
        • 8.1.3 TCP/IP and LANSA Listeners
      • 8.2 Task: LANSA Client Setup on IBM i
      • 8.3 Task: LANSA Email Setup on IBM i
        • 8.3.1 Step 1. Configure TCP/IP
        • 8.3.2 Step 2. Configure Simple Mail Transfer Protocol (SMTP)
        • 8.3.3 Step 3. Setup the Mail Server Framework (MSF)
        • 8.3.4 Step 4. Set System Value QUTCOFFSET
        • 8.3.5 Step 5. Grant object authorities to the LANSA Product Owner
        • 8.3.6 Step 6. Test your Configuration
        • 8.3.7 Sample LANSA Email Function
      • 8.4 Task: Test LANSA for i on IBM i
        • 8.4.1 Before You Begin Checklist
        • 8.4.2 Step 1. Log on to LANSA
        • 8.4.3 Step 2. Create a Test Process and Function
        • 8.4.4 Step 3. Compile the Test Function
        • 8.4.5 Step 4. Execute the Test Function
      • 8.5 Testing using the Personnel System
        • 8.5.1 Personnel System Demonstration Files
      • 8.6 LANSA for i - What's Next?
        • 8.6.1 Learning About LANSA
        • 8.6.2 Getting Started with LANSA for i
        • 8.6.3 System Settings
        • 8.6.4 Installing Other Products and IBM i Tasks
    • 9. Using Independent Auxiliary Storage Pool (IASP)
      • 9.1 Upgrade in an IASP
      • 9.2 Install in an IASP
        • 9.2.1 IFS objects
        • 9.2.2 Limitations
      • 9.3 How we installed a LANSA System on IASP
    • 10. Troubleshooting
      • 10.1 Troubleshooting Checklist
      • 10.2 Troubleshooting LANSA Listener on IBM i
        • 10.2.1 What should I see if the IBM i Listener is running?
        • 10.2.2 How do I know if the IBM i Listener port is active?
        • 10.2.3 How do I know if the port is accessible from the Internet?
        • 10.2.4 The Listener IBM i sub-system starts but there are no jobs
        • 10.2.5 The Listener IBM i sub-system starts and a job starts and then stops. There are no jobs running.
      • 10.3 Troubleshooting Email Setup
        • 10.3.1 Finding the Email Problem
        • 10.3.2 LANSA Email Tracing
      • 10.4 Web Troubleshooting
        • 10.4.1 How can I test if I have a problem with my Web Server configuration?
        • 10.4.2 Where do I look for details about problems using IBM i?
        • 10.4.3 Is there a simple WAM I can use to test my web configuration?
        • 10.4.4 How do I restart the LANSA for the Web monitors?
    • Appendix A. IBM i Objects & Parameters
      • Summary of Installed Objects
      • Objects Created but not Deleted by LANSA_CLN
      • LANSA IBM i Install/Upgrade Data Areas
        • DCXLOADA01
        • DCXLOADA02
        • DCXLOADA04
        • DCXLOADA05
    • Appendix B. IBM i Operator Procedures
      • How to check for Active Users
      • Back up your Libraries
      • If not using QOTHPRDOWN as the Product Owner
      • Identify your IBM i Details
      • Check LANSA_CLN
    • Appendix C. Miscellaneous Tasks
      • Verify Listener is Active
      • Change the LANSA Communications Extensions on the IBM i
        • Before You Begin Checklist
        • Step 1. Work with Configuration Items
        • Step 2. Review Communication Definition
        • Step 3. Work with Listener Records
      • Change the HTTP Install Instance

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