Technical support

Sophos Anti-Rootki

Technical support

For technical support, visit

If you contact technical support, provide as much information as possible, including the following:

  • Sophos software version number(s)
  • Mail server or gateway details
  • Operating system(s) and patch level(s)
  • The exact text of any error messages

To send the Sophos Anti-Rootkit hidden archive file and log files to technical support:

  1. Go to and complete the Sample submission form. Follow the instructions on screen, except as shown below.
  2. For I want to submit a, select File sample.
  3. Under File 1, click Browse, and then navigate to the following files in turn:




samples.sar is an encrypted archive of all hidden files detected by the scan and sarscan.log is a text file listing the hidden files contained in samples.sar.

Before you send sarscan.log to technical support, check that it does not contain any confidential information. To view sarscan.log, type the following from either the Windows Run dialog box or the command prompt:


Any submission of files and/or data to Sophos is covered by the Sophos End User License Agreement, which is available at