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For a rapid and effective response, please follow these simple steps:
| 1. | Our technical support staff have detailed information about the latest release of the software. Please check that you are using the latest release, available free from our web site (www.picotech.com), before contacting Pico. |
| 2. | If you have another computer, please check whether you get the same problem with the other computer. |
| 3. | Our staff will need the following essential details: |
 Operating system (eg Windows XP)
Product (eg ADC-200)
Application program (eg PicoScope, PicoLog or Drivers)
how to make the program misbehave
what it does wrong
if urgent, please specify how soon you need a solution
For application programs like PicoScope:
The software release (see Help | About in the program menu for full info)
If the problem occurs only with specific data or settings, please send us a file
For drivers:
what programming language you are using (eg Visual Basic)
the make of compiler (eg Borland)
the version of the compiler
the section of your program that uses the driver
| 4. | If you are working as part of a team, please designate a 'Pico Contact'. It can cause confusion if different people contact us about the same problem. |
| 5. | If possible, please e-mail or fax your queries rather than telephoning us, so that we can monitor queries more effectively and provide you with a better service. |
| 6. | If you contact us by telephone, please note the name of the person that you spoke to. If you need to call us again, it will save you time if you talk to the same person. |
Phone:
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01480-396395 (UK)
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+44-1480-396395 (elsewhere)
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| 7. | We try to respond to all queries within three days. If you do not hear from us within that time, please re-send the original query. |
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