documentation
.HELP!
Amicus Documentation
Clearing A Suspended Sale
Amicus
previous page
next page
previous page
start
next page
Menu
Homepage
Table of contents
Amicus Overview
Industries
Getting Started
Learning The System
I am a Standard User in the Retail Industry
I am a Standard User in the Hospitality Industry
I am a Standard User in the Fuel Industry
I am responsible for handling Customer Accounts
I am responsible for Stock Control & Maintenance
Getting Around
Main Screen
Other Commonly Used Screens
Logging In/Out and Exiting
Log In
Log Out
Exit
FAQs
How do I display my ABN on receipts?
How do I launch the remote support application?
How do I make Amicus automatically set the Amount Tendered value to the sale total?
How do I update my Business Details?
How do I reprint an old Till Balance?
Key Areas
Customers
Customer Maintenance
Add and Edit Customers
Details Tab
Other Info Tab
Addresses Tab
Card Tab
Credit Limit Tab
General Orders Tab
History Tab
Hire Tab
Repairs Tab
Transactions Tab
Prices Tab
Loyalty Tab
Standing Orders Tab
Contracts Tab
Logins Tab
Add and Edit Customer Groups
Editing Customer Details
Viewing Customer Details
Print Customer Statements
Common Tasks
Enter Multiple Sales
Select The Customer
Enter the Sales Invoice
Make An Order Or A Quote
Add A New Quote Or Order
Edit Or View A Quotation Or Order
Customer Order Allocations
Receive A Payment
Pay Single Invoice
Reversing A Customer Payment
Reversing A Customer Payment With EFTPOS
Customer Loyalty
Customer Loyalty Points Manager
Customer Loyalty Vouchers Wizard
Customer Loyalty Example
Customer Loyalty Card
Manage Customer Contracts
Edit Customer Contracts
Manage Contract Types
Voucher Management
Allocating Vouchers
Redeeming Vouchers
Search
Search Customers
Customer Listing
Sales
Main Screens
Fast Sale Screen
Invoice Sale Screen
Touch Sale Screen
Finalise Sale Screen
Other Screens & Specialised Dialogs
Detailed Cheque Dialog
Override Shipping Address Dialog
PC EFTPOS
Prompt For Price / Quantity / Description Dialog
Select Customer Dialog
Split Payment Dialog
Suspended Sales Dialog
Common Tasks & Practical 'How To' Guides
How to make a basic sale
How to make a sale using advanced functionality
How to select a customer
How to create a customer during a sale
How to apply discounts during sale time
How to override customer names
How to override delivery address
How to override quantities
How to override prices at sale time
How to handle prompt dialogs, when adding a sale item
How to make a sale using EFTPOS
How to make a sale using QUEST
How to make a sale using TYRO
How to finalise a sale using basic functionality
How to finalise a sale using advanced functionality
How to select a payment type
How to enter sale payment details
How to select a method of sale finalisation
How to accept a split payment
How to make a layby sale
How to manage current sales / invoices
How to reprint an invoice
How to reprint a receipt
How to process refunds and reversals
How to refund products
How to reverse a customer payment
How to reverse a customer payment using EFTPOS
How to reverse a sale
How to reverse a sale using EFTPOS
Supervisor Tasks
Till Actions
How to open a till session
How to close a till session
How to re-open a till session
How to perform a till cash out
How to perform a till cash in
How to balance a till
Using the balance till report
View Status of Tills
How to see a running balance
What to do if you are having trouble balancing
Methods and Tools to Help
Suspending Sales
How to suspend a sale
How to resume a suspended sale
How to clear a suspended sale
Reports
Trouble Shooting
Stock Control and Products
Product Maintenance
Add And Edit Products
Add and Edit Departments
Product Images Tab
Additional Product Codes
Tax Invoice Report
Invoice Screen
Serial Numbers
Fashion Industry Features
Pricing
Site pricing
Promo Pricing
Price Change dialog
Price Change Summary
Price Change Management
Schedule Price Change
Multibuy Price Change
Step Multibuy Price Change
Volume Adjustment
Update Pricing
Pricing Wizard
Change Type
Product Related Conditions
Other Conditions on Pricing Wizard
Pricing Wizard Conditions Summary
Adjustment in Pricing Wizard
Adjustment types in Pricing Wizard
Price Change in Pricing Wizard
Price Change Conditions Summary
Bulk Price Changes
Price Summary
Changing Multiple Items
Saving Bulk Price Changes
Stock Control
Auto Prompt
Components
Cocktail Example
Gift Hamper Example
Stock
History
Stock Transfer
Enter a Stocktake
Manual Stocktake
Starting a Stocktake
Restarting a Stocktake
Submit a Stocktake
Additional Features
Stock Transfer Receipt
Stock Adjustment
Print Labels and Barcodes
Remote Site Stock Level
Product Hiring
Products Hire Tab
Managing Hires
Example Product Hire
Search
Search Products
Product Listing
Suppliers
Add and Edit Suppliers
Details Tab
Transactions Tab Supplier
Orders Tab Supplier
Account Payment
Supplier Reorder
Ordering multiple products
New Supplier Code
Supplier Listing
Search Suppliers
Search Supplier Invoice Number
Common Tasks
Creating a Purchase Order
Purchase Order - Selecting the Supplier
Purchase Order - Enter the Products
Creating Stock Receipts from Orders
Editing Purchase Orders
Enter Supplier Credits
Enter Supplier Invoices
Modules & Other Devices
Modules
Fuel Module
NBS Fuel Overview
The Enabler
Setting pump prices in the Enabler
Changing Fuel Prices in Amicus
Site Mode
Fuel Configuration
Fuel Links
Add Edit Product Groups
Stock Adjustment Type
Add and Edit Stocktake Type
Settings
Database Settings
Fuel Controls
Sales Screen (Touch Screen Mode)
Buttons
Pump States
Managing Fuel Errors
Fuel Prepayments
Making Sales
Processing Fuel Sales
Fuel Adjustments
Suspended Sales
Stacked Sales
4Cents per litre discounts
Fuel Shifts
Starting
Ending
Receiving Deliveries
Till Actions
Balancing Register Options
Reports
Strip Printer
Fuel Specific Reports
Reports Linked to Fuel
Customer Based Pricing
An example in customer pricing
Manage Pumps Key Mapping
Tank Reading
Hospitality Module
Meal Order (Core)
Menu
Edit Meal Order Menu
Meal Order Categories
Add a New Category
Select Existing Category
Viewing Added Categories
Edit a Category
Remove a Category
Display Order of a Category
Show Menu Categories on Product Pad
Subcategories_and_Items
Add a Sub Category
Select Existing Subcategory or Menuitem
Viewing the Added Sub-categories or Items
Editing a Sub Category
Removing a Sub Category
Display Order of Subcategories
Options
Add an Option
Select Existing Options
View Added Options
Editing the Options
Removing the Options
Display Order of Options
Settings
Meal Order Configuration
Meal Order Settings
Meal Order General Settings
Meal Order Courses
Meal Order Screens
Meal Order Table Service
Area Coordinated Printing
Meal Order Table Service
Meal Order Table Service Module Overview
Areas
Add Areas and Tables
Editing Areas and Tables
Removing the Areas and Tables
Graphical Map
Managing Meal Orders
Create an Order
Adding items to the order
Quick Add
Change Price
Place an Order screen
Apply Discount to Items
Sending an Order
Modifying an Open Order
Changing Items
Resending the Order
Cancelling Items
Uncancel Items
Calling a Course
Moving and Merging Tables
Print Bill
Meal Order Prepayments
Finalising an Order
Takeaway Orders
Using the Meal Order Manager
Meal Order Delivery Add On
Bookings Module
Manage Bookings
Add and Edit Resource Price Group
Add and Edit Resource Type
Add and Edit Resource
Add and Edit Locations
Add and Edit Schedule
Add and Edit Time Slots
Add and Edit Code List
Synchronisation
Other Devices
PDA
Amicus PDA
NBS Amicus PDA Overview
Login
Main Menu
Configuration
Controls
The Queue
Update Database
Logout and Exit Amicus PDA
Amicus PDA Customers
Amicus PDA Products
Adding New Products
Features of NBS Amicus PDA
Sale
Items in Sale
Account
Finish
Finalise Sale
Resuming Suspended Sale in Amicus
Customer Order
Existing Orders
New
Finalise
Price Check
PDA Stocktake
Existing
New
Finalise
Adjust Stock
Transfer Stock PDA
Receive Transfer
Order Stock
Receive Order
Existing
New
Picking Order
Search for a Supplier
PDA Stock Conduit
Import to Amicus
Smart Docket
Enable Smart Docket in NBS Amicus
Open the Smart Docket Screen
SmartDocket Configuration
SmartDocket Table Service
SmartDocket Navigation
Order Creation in Smart Docket
Adding menu items to the order
Quick Add
Place an Order screen
Sending an Order
Changing views
Modifying an Open Order
Changing Menu Items
Resending the Order
Merging Tables
Calling a Course
Finalising an Order
Batch Scanning
Scales
Customer Display
PC-EFTPOS
Sales
How to make a sale with EFTPOS
How to reverse a sale with EFTPOS
Payments From Customers
Making A Payment To A Customer Invoice
Reversing A Customer Payment With EFTPOS
Trouble Shooting
Reports
Reports System
Report Viewer
Sections explained
Toolbar Menus
Accounting Reports
Period Payments By Customer Report
Period Invoices by Department Report
Period Payments Report
Period Invoices Items Report
Bank Deposit Preparation Report
Accrued Tax Assistant
Auditing Reports
Access Rights Report
Audit Log Report
Staff Sales Activities Report
Time Period Transactions
Time Period Transactions By Staff
Cash Movements Report
Customer Reports
Account Statement
Customer Aged Balance Listing
Customer Basic Listing
Customer Contact List
Customer Invoice
Customer Listing Report
Customer Purchase Summary Report
Customer Sales Report
Customer Significance Report
Customer Transaction History Report
Lay By Aged Balance Report
Customer Loyalty Points by Month Report
Customer Loyalty Points Earnable by Product Report
Fuel Reports
Wet Stock Report
Fuel Delivery Exception Report
Fuel Delivery Reconciliation Report
Fuel Tank Reconciliation Report
Pricing Reports
Base Price Change History Report
Booking Cost Price Report
Non-Promotional Pricing Report
Price History Report
Pricing Report
Price Change Rules Report
Price Change Site Variance Report
Product Based Promotions Report
Volume Product Pricing Report
Product Reports
Product Fashion Matrix Stock Report
Product Details Report
Product Listing Report
Product Storage and Pricing Report
Product Listing By Components Report
Product Stock Adjustments Report
Product Stock Level Report
Product Stock Level Summary Report
Product Stock Sales Report
Product Stocktake Variance Report
Period Stocktake variance Report
Product Transaction History Report
Product Verification Report
Product Turnover Report
Stock To Be Ordered
Stock Transfer By Site Report
Stock transfer Report
Stock Valuation Report
Total Stock Valuation Report
Product Stock Movements Report
Product Stock Variance Report
Stocktake Sheet Report
Stock Transfer By Site By Product Report
Hires Report
Sales Reports
Daily Payment Transaction Detail Report
Department Sales by Month
Fashion Matrix Period Sales
Invoice Discounts by Department
Period Sales and Payments Report
Period Sales Summary Report
Product by Sale Item Price Variance Report
Product Significance Report
Sale Item Price Variance Report
Sales Audit Trail Report
Sales By Customer Report
Sales By Department Report
Sales By Customer By Department Report
Sales By Staff Report
Sales By Sub-Department Report
Sales Person Sales Statistics Report
Sales Transaction History Report
Sales By Till And Department Report
Supplier Reports
Supplier Aged Balance Report
Supplier Expected Payments Report
Supplier History by Site Report
Supplier History by Supplier Report
Supplier Listing Report
Supplier Payment Transaction Report
Supplier Purchase Summary Report
Supplier Significance Report
Supplier Stock Receipts
Synchronisation Reports
Sync Communication Report
Sync Error Report
Table Service Reports
Service by Day of Week Report
Trouble Shooting
Configuration & Maintenance
Configuration
Base System Data
Accounting Categories
Bank Accounts
Cash
Custom Fields
Discounts
Images
Adding Image Files
Adding Image Files in Folders
Add and Edit Image Groups
Grouping Images
Editing Images
Payment Types
Piece Count Types
Problems
Add and Edit Problem Types
Add and Edit Problems
Product Pad Links
Product Pad Pages
Edit Items in Product Pad Page
Add Products to Product Pad Page
Add Menu Items to Product Pad
Add Menu Categories to Product Pad
Add Key Maps to Product Pad
Add Hyperlinks to Product Pad
Add Pages to Product Pad
Allocating Till Groups to Product Pad Pages
Allocating Staff Members to Product Pad Pages
Sale Time Discount Rules
4Cents per litre discounts
Sites and Site Groups
Size Types
Staff Details
Roles Tab
Personal Tab
Wages Tab
Managing Roles
Storage Location
Till Groups
Time Schedules
Time Schedule Example
Voucher Types
Settings
All Registers
Business Details
Registration
Add or Edit or Remove a Workstation Registration
Devices
Sales
Sales
Layout
Security
Integration
FRED Dispensary Third Party Program
Automatic Statistic Reporting
System
Formatting
Taxation
Loyalty Settings
Quotations
Labels
Logging
Stock Cache
Report Styles
This Register
Devices in This Register
Touch Screen
Cash Drawer
Pole Display
Keyboard Settings
Toolbar
Identification Reader
Scale
Barcode Scanner No keyboard wedge
More Devices
Behaviour
Sales
Customer Display
Screen Layouts
Customised Main Screen Layout
Manage Screen Layouts
Controls
Moving and Re-Sizing
Show/Hide
Saving and Loading
Filtering a Grid
Printer Settings
Strip Printers
Invoice, Report and Statement Printers
Show Default Toolbar
Custom Text Editor
Costing Module
Costing Setup Module
System wide settings
Department setting
Costing Functionality Plugin
Stocktake
Services
Amicus Wedderburn Service
Maintenance
Database Tasks
Backup Database
Importing Information
Generic Import
Supplier Department and Sub Departments
Supplier Specific Products
Tasmanian Independent Retailers
Excel Import
CSV Importing
Re-Index Database
Exporting Information
Export to Common File Formats
Export to Quickbooks
Zed-Axis
Setup & Installation
Installing the Service
Run the Services
Application Configuration
Multiple Configuration
Export to MYOB
Export to SAASU
Miscellaneous Tasks
Run a Support Script
Strip Printer Queue
Manage Strip Printer Groups
Manage Strip Printers
Manage Strip Printer Till Groupings
Manage Print Queue
Diagnostic Tool
Security
Supervisor Override
Other
Coming Soon
Glossary
Other Documents And Material
NBS Amicus Software End User License Agreement
New Features And Enhancements In This Release
Release Information
Trouble Shooting
Get in touch
Submit feedback about this site to:
[email protected]