Overall Message Box Summary
This gives you totals of the actions callers took in each message box.
A good way to make sure that your menus are not confusing callers. This report would let you see if callers were pressing invalid keys when they come in on a particular Message Box.
Report Criteria
Calculations
Report Heading |
Definition |
Start Time |
Time the Call started |
Message Box |
Message Box activated |
Key Pressed |
Keypad number/symbol input by caller |
Action Taken |
|
Action Value |
|
Count |
Number of occurrences for all Calls |
Duration Minimum |
Shortest Call length |
Duration Average |
Average Call length |
Duration Maximum |
Longest Call length |
Duration Total |
Total Call duration |