Transferring a Caller to an External Number
Once you have answered the incoming call, and need to transfer offsite to an external number:
- Tell the caller that you are transferring them now. (Ensure the Release Button is set to Manual).
- Click on the Line Button (on the left hand side of your screen).
- Dial the external number on your keyboard (you don't need to enter 1 or 9 for an outside line).
- Press the Enter Key on your keyboard.
- When the line beings to ring, click the Release Button.