Setup Troubleshooting: Checklist

1. Read the error message. SQL Server Setup translates most error codes received from the operating system.
   
   
2. With the error dialog box showing, open Sqlstp.log in the \Windows or \WINNT directory. Check the last few events in the log to see if any problems occurred before the error message was generated.
   
   
3. If this is a custom installation and the component that failed to install properly is the Full-text Search (MSSearch) service, check the Mssearch.log in the \Temp directory to see if any problems occurred.
   
   
4. Continue past the error message dialog box. Some error messages are just warnings. The Setup program may still finish successfully.
   
   
5. If the Setup program fails, and you cannot diagnose and fix the problem yourself, make a copy of Sqlstp.log and Setup.log from the \Windows or \WinNT directory and, if you installed Full-text Search, make a copy of the Mssearch.log from the \Temp directory.

Note  SQL Server Setup may encounter problems installing MS DTC on computers with multiple network cards or SPX installed. If SQL Server Setup stops responding, check the Sqlstp.log in the \Windows or \WinNT directory to see if MS DTC is being installed. If this is the problem, uninstall one of the network cards or SPX, and then retry SQL Server Setup.

If you try to install Microsoft® Transaction Server (MTS) from the Microsoft Windows NT® 4.0 Option Pack after installing Microsoft SQL Server™ 2000, you might encounter an error message indicating that MTS could not be installed; however, MTS was installed. You can ignore this error message.

See Also

Help with Setup

Setup and Installation FAQ