About Electronic Fax Refill Requests
Some eScript requests are processed through the eRx Network by electronic fax, either because the receiving doctor does not have an e-prescribing terminal or the e-prescribing terminal is not operational. The eRx Network handles this type of request differently than a regular eScript request.
EPS sends the refill request as an electronic fax to the prescriber. When the system receives a response from the prescriber, it updates the Call Prescriber status to Fax Pending, Fax Successful or Fax Failed, as appropriate.
When the electronic fax is pending, the system updates the status of the Call Prescriber task to Fax Pending.
If the electronic fax was successful, the system does the following.
Updates the Call Prescriber status to Fax Successful
Closes the Call Prescriber task
When the prescriber's response fax arrives, you can print it manually on your store's fax machine and use the printout to create a new order at Order Entry.
If the electronic fax was not successful, the system does the following.
Updates the Call Prescriber status to Fax Failed
Displays it as a Get Next task at the appropriate workstation so you can either resend it or manually call the prescriber