Support

To access the Support Tools Utility
 

Agent Options | Support
 

-OR-

start | Programs | Quest Software | Performance Analysis | Agent Administration | Utilities

The Quest agent Support Tools dialog offers utilities to configure and manage the agent settings and a means to generate a support bundle package of files required by Quest Support for diagnosing and troubleshooting your environment.

User Manager

This utility is designed to allow users with the Administrator role to grant or deny users access to the agent and change passwords or roles. Other users are limited to changing their own passwords.

For security purposes, Performance Analysis enables Administrators to define and maintain a list of users authorized to use the client software to access each Oracle instance. When a user attempts to use the client software to access a specific Oracle instance, the user is prompted to specify a login name and password that appears on the list of authorized users for the Oracle instance.

Verify Accounts

This utility verifies that the Oracle and agent accounts credentials supplied at the Performance Analysis (StealthCollect) agent installation stage is valid. This tool is required in environments in which passwords are periodically updated.

Support Bundle

StealthCollect has a built-in support utility that retrieves troubleshooting information from the system if you encounter a problem with it. When turning to support, you will be requested to generate and send a support bundle, through either of the following methods.

To fully service troubleshooting and diagnosis requests, use this utility to generate a package containing the requisite files for forwarding onto Quest support. In the displayed Support Bundle tab, select the SGA Monitor (Collector), Middleware, and Performance Analysis (GUI) checkboxes as warranted and navigate to the directory in which the bundle is to be stored.