Frequently Asked Questions (FAQ) .:. 
This section gives some of the more frequently asked questions that we have anticipated and gathered from our local support team.
Questions
1. There are no units on the left side.
2. There are no units on the right side.
3. What has been installed on my computer?
4. How is the program updated automatically?
6. Will you be adding more units and categories?
7. Will you add my favorite feature?
8. What if I have any other questions not covered in this help document?
1. There are no units on the left side.
First, verify that the Conversions.ini or any other custom INI units file is installed in the same directory as the Converber.exe file. Open the editor, by seleting Tools - Conversion Editor.... Look for files in the drop-down box. If none exist, re-install Converber.
Second, open the editor, by seleting Tools - Conversion Editor.... Select the conversion file using the drop-down box and verify that the Show File check box is checked.
Third, re-install Converber.
2. There are no units on the right side.
First, verify that a unit on the left side has been selected.
Second, verify that the INI file, containing the selected unit, has been setup properly.
3. What has been installed on my computer?
This really depends on how you installed Converber.
If the stand-alone binaries were extracted from the zip file (converber.zip), then only the files extracted were added to the hard drive including the preferences file (see paragraph below).
If you used the setup file (converber.exe), a programs folder is added to your Start Menu, an uninstall entry is added to your Add/Remove Programs control panel applet adding one registry key to the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" directory), and an uninstall file (uninstall.exe) is added to the program directory. Further files will be added depending on the selections made during startup. These include the executable (Converber.exe), and associated unit conversion file (Conversions.ini), help file (Converber.chm), and language files (English.lng, etc.) which are copied to the program directory selected during setup. By default, the directory is "{Home Drive, usually C}:\Program Files\Converber". The Desktop and Quick Launch icons may also be selected during setup.
After running the program the first time a preferences file is created to store such information as the last used units, last used category, last used input value, window position, favorites, history, significant digits selected, decimal-point precision, scientific notation setting, update settings, help file preference, selected language file, list of enabled and disabled conversion equation files, show all/common files selection, transparency setting, and last selected units within each category. This file is titled "{user_name} Preferences.ini", by default. Alternatively, a single preferences file can be selected, titled "Preferences.ini". This is ideal for USB Drives and the like.
No further files, dll's, registry settings, etc. are installed or modified.
4. How is the program updated automatically?
Once the confirm download prompt is acknowledged, four files are downloaded from the server. The program file, the language file, the conversion file, and an updater file are all copied to Converber's installation directory. The program file is temporarily named "Converbernew.exe". Then, the updater file is called to run and Converber exits momentarily. The updater program then deletes the old "Converber.exe", renames the new "Converbernew.exe" to "Converber.exe", and starts Converber. Finally, as Converber is starting, the updater file is deleted, leaving no trace.
5. How do I uninstall?
You may uninstall by deleting the program directory, or...
If you used the setup file (converber.exe), simply go to the Control Panel, select Add/Remove Programs, select Converber, and click the Uninstall button OR select uninstall from the Programs Group created during installation. Warning: All files will be deleted from the folder created during the setup. This includes any custom language or equation files you have so diligently worked on.
6. Will you be adding more units and categories?
Quite simply, yes, definitely, you bet, assuredly, uh-huh, absolutely.
7. Will you add my favorite feature?
While no promises can be made, we will do our best to satisfy your requests. We highly encourage you to submit ideas. As a matter of fact, we have setup a form on our website to allow you to easily submit requests, as well as bugs.
8. What if I have any other questions not covered in this help document?
Contact us online at http://www.xyntec.com or toll free: 1-877-938-9775. You may also submit your question via a form we have setup on our website.