Technical Support

If you have any questions about using Lingvo, please consult your User’s Guide and Help file and visit the support section on our website before contacting technical support. If you could not find the answers to your questions there, please feel free to write to us at [email protected] or call us at (095) 234-4400.
The technical support team will need the following information to provide you with expert advice and assistance:

• Your full name
• Your company name
• Your phone, fax, e-mail
• The serial number of your Lingvo distribution package 
• The build number of your version of Lingvo (see Help/About Lingvo.../Build)
• A general description of your problem (if an error message appeared when working with Lingvo, please, enclose its full text).
• The type of your computer
• Windows version
• Any other information you consider important or helpful

Some of this information can be gathered automatically by clicking on Help/About Lingvo/System Info.